Refund Policy

At Heaven Sent Toys, we take great care in ensuring that our products are of the highest quality and carefully packaged for delivery. As all of our sales are final, we do not offer refunds or exchanges once an order is placed.

However, if your product arrives damaged or defective, please don’t hesitate to reach out to us. We are committed to resolving any issues to ensure you are satisfied with your purchase.

To resolve any issues with damaged or defective items, please contact us within 7 days of receiving your order at:

Email: feedbackheavensent@gmail.com

In your email, please include:

Your order number
A description of the issue
Photos of the damaged or defective product (if applicable)

Our customer service team will work with you to resolve the issue as quickly as possible.

Thank you for your understanding and for choosing Heaven Sent Toys.